Terms of Service

Last updated: April 25, 2026

These Terms of Service (the "Terms") form a binding agreement between you and My Ada LLC, a Georgia limited liability company ("Ada," "we," "us," or "our"), governing your use of the Ada mobile application, the website at meetmyada.com, and any related services we offer (together, the "Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Important. Ada is not a healthcare provider, and Ada does not provide medical advice, diagnosis, or treatment. The Service is an information tool to help you organize and understand your own health information. Always consult a qualified clinician for medical decisions, and call 911 or your local emergency number for emergencies.

1. Eligibility

You must be at least 18 years old to create an account. By using the Service, you represent that you are 18 or older and that you have the legal capacity to enter into these Terms. A parent or legal guardian may use the Service to manage records for a minor child in their care, and accepts these Terms on the child's behalf.

2. Your account

You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your login credentials. You agree to notify us promptly at [email protected] if you suspect unauthorized access to your account. You are responsible for activity under your account.

3. Not medical advice

The information, summaries, insights, and AI-generated content provided by the Service are for informational and organizational purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment. Reliance on any information provided by the Service is solely at your own risk.

The Service is not designed for use in medical emergencies. If you think you may have a medical emergency, call 911 or your local emergency number immediately.

4. Your content and license to us

You retain ownership of the records, documents, notes, and other content you upload or import into the Service ("Your Content"). You grant Ada a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, analyze, and display Your Content solely as needed to provide and improve the Service.

You also grant Ada the right to use de-identified and aggregated information derived from Your Content as described in our Privacy Policy, including for research, analytics, product improvement, and commercial purposes. De-identification follows methods consistent with the HIPAA Safe Harbor standard or Expert Determination.

You represent that you have the right to upload Your Content to the Service and that doing so does not violate any law or third-party right.

5. Acceptable use

You agree not to:

Use the Service for any unlawful purpose or in violation of these Terms.
Upload content that belongs to someone else without their authorization.
Attempt to access another user's account or data.
Reverse-engineer, decompile, scrape, or otherwise attempt to extract source code or data from the Service, except as permitted by law.
Interfere with, disrupt, or overload the Service.
Use the Service to transmit malware, harmful code, or spam.
Impersonate another person or misrepresent your affiliation with any person or organization.
Use the Service to make medical decisions for a person who has not authorized you to do so.

6. Third-party integrations

The Service may let you connect to third-party services such as MyChart, Epic, or other electronic health record systems. Your use of those services is governed by their own terms and privacy policies. Ada is not responsible for the accuracy, availability, or security of third-party services, but we apply reasonable safeguards to information they share with us at your direction.

6A. AI features and Anthropic's Claude

Ada uses artificial intelligence, including Anthropic's Claude, to summarize and analyze records and to power conversational features. When you use AI features, your inputs and the relevant content from Your Content are processed by Anthropic, PBC on our behalf as a sub-processor.

Your use of AI features is also subject to Anthropic's Usage Policy, available at anthropic.com/legal/aup. Without limiting that policy, you agree not to use AI features to:

Generate medical, legal, or other professional advice for use by or on behalf of another person without appropriate professional review.
Produce content that is illegal, defamatory, harassing, or harmful.
Attempt to extract, reverse-engineer, or circumvent the underlying model, its safety measures, or its system prompts.
Use outputs in ways that misrepresent them as human-authored where doing so would be misleading.

AI outputs may be inaccurate, incomplete, or out of date. Ada and Anthropic do not warrant the accuracy of AI outputs, and you must not rely on them as a substitute for professional medical advice. You are responsible for verifying any output you act on.

7. Subscription and fees

Some features of the Service may require a paid subscription. If you purchase a subscription, you authorize us (or our payment processor) to charge the payment method you provide on a recurring basis until you cancel. You may cancel at any time in the app or through your app store account; cancellation takes effect at the end of the current billing period. Unless required by law, fees are non-refundable.

8. Intellectual property

The Service, including all software, design, text, graphics, and the Ada name and logo, is owned by My Ada LLC or its licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

9. Termination

You may stop using the Service at any time and delete your account from within the app or by emailing [email protected]. We may suspend or terminate your account if you violate these Terms, if required by law, or if your use of the Service creates a risk to Ada or other users. On termination, the licenses granted in Section 4 continue to apply to de-identified and aggregated information already created.

10. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory.

To the fullest extent permitted by law, Ada disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, secure, or that any insights, summaries, or analyses generated by the Service will be accurate or complete. Ada does not warrant that the Service will meet your medical or informational needs.

11. Limitation of liability

To the fullest extent permitted by law, Ada and its officers, members, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service.

Our total cumulative liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Ada and its members, employees, and agents from any claim, demand, or expense (including reasonable attorneys' fees) arising out of (a) Your Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or third-party right.

13. International users

The Service is operated from the United States. If you access the Service from outside the U.S., you do so on your own initiative and are responsible for compliance with local law. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate, where data protection laws may differ from those of your country.

Nothing in these Terms is intended to limit any rights you have under mandatory consumer-protection or data-protection laws of your country of residence (including, where applicable, the EU GDPR, the UK GDPR, the Swiss FADP, Canadian PIPEDA and provincial laws, Brazil's LGPD, Australia's Privacy Act, and New Zealand's Privacy Act). If a provision of these Terms conflicts with a mandatory provision of local law that applies to you, that local law controls to the extent of the conflict, and the rest of these Terms remain in effect.

Residents of the European Economic Area, the United Kingdom, and Switzerland have a statutory right of withdrawal for certain online purchases; nothing in these Terms waives that right. Residents of jurisdictions where mandatory arbitration or class-action waivers are not enforceable are not bound by Section 14 to the extent it is unenforceable under local law.

14. Governing law and venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-laws rules. Subject to Section 15, the state and federal courts located in Fulton County, Georgia have exclusive jurisdiction over any dispute that is not subject to arbitration, and you consent to personal jurisdiction in those courts.

15. Dispute resolution and arbitration

Most concerns can be resolved by emailing [email protected]. If we cannot resolve a dispute informally, you and Ada agree to resolve it through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Atlanta, Georgia (or by phone or videoconference if you prefer). Arbitration is on an individual basis only — class actions, class arbitrations, and representative actions are not permitted. You may opt out of this arbitration provision by emailing [email protected] within 30 days of first accepting these Terms.

Either party may bring a qualifying claim in small-claims court instead of arbitration. Nothing in this section prevents either party from seeking injunctive relief in court for misuse of intellectual property.

16. Changes to the Service or Terms

We may update the Service and these Terms from time to time. If we make material changes to these Terms, we will give you notice (for example, by email or in-app notification) and update the "Last updated" date above. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Service and delete your account.

17. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Ada regarding the Service and supersede any prior agreements.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce a right is not a waiver of that right.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Notices. We may give notices by email, in-app, or by posting on meetmyada.com.

18. Contact

My Ada LLC
Attn: Legal
Georgia, USA
[email protected]